Customer Service Articles


“Every problem is an opportunity in disguise.” – President John Adams These famous words were spoken well before online business review sites such as Yelp, Facebook, and Google+ existed, but the message can still be applied when a business receives a bad review. Since it is roughly 25 times more expensive to acquire a new […]

Did you know nearly half of all U.S. consumers use social media to ask questions, report satisfaction or to simply voice a complaint about a service or company? In fact, according to Nielsen reports, one third of social media users find “social care” more convenient than calling a company on the phone. As you can […]

Let’s face it – negative reviews happen. A customer has a bad experience with your business and posts about it on your Facebook, Yelp, or Google+ page for all the world to see. Now what? You might panic and feel tempted to defend your employees, products and services — or worse, delete your page altogether. […]

Disgruntled customers have a habit of spouting off to family and friends about their less than satisfying experience with a company or brand and will likely stop doing business with that company all together. What’s worse than venting to family members is having that customer take their dissatisfaction to social media networks. More than 60 […]

With the large amount of competition out there, strengthening your customer service skills is extremely important when trying to generate repeat customers. It’s important to make sure that your customer service representative(s) has the right skills for handling your customers’ needs. Managing expectations is one of the most important aspects to maintaining a healthy & rewarding […]

Building trust with your customers is essential to the success of your business. It is important to build trust in your early encounters and maintain that trust throughout the duration of your relationship. Regardless of business size or industry, trust is an essential component in success. How do you build this kind of relationship with […]

There’s no worse way to cause confusion with a client than to not have the same expectations or perceptions about the service or product you are providing. Sometimes, no matter how hard you try, you and your client may not be able to get on the same page. Clarifying client miscommunication is essential to retaining […]

Great customer service is important to a company quite simply because a company does not exist without its customers. Your customers spend money with your business in anticipation that when they have a product or service issue they can speak with someone who can resolve that issue immediately. However, customer service does not just exist […]